Help center
Answers by topic
Getting started
- How do I take a good try-on photo?
- Use a clear, well-lit photo where your face and current hair are fully visible. Face the camera, keep hair away from your face, and avoid hats, heavy shadows, and strong filters.
- How do I choose a hairstyle preset?
- Open Discover and browse presets grouped by cuts, bangs, layers, colors, low-maintenance looks, and alternative styles. Tap a preset to preview it on your photo.
- Can I try both cuts and colors?
- Yes. You can explore cuts, bangs, layers, natural colors, bold colors, and alternative styles, either one at a time or as a combined look.
Photos and privacy
- Where is my information stored?
- Your saved looks, preferences, history, salon briefs, and hair journey entries are stored on your phone.
- What happens to photos after processing?
- Photos sent for hairstyle processing are deleted from our servers immediately after processing.
- How do I delete my local data?
- You can remove individual saved looks in the app, or delete all locally stored Glowfy data from the app's settings.
Results and salons
- Why can a generated result differ from a salon result?
- Previews are visual guides. Your real result depends on your hair texture, density, current color, the service you book, and your stylist's approach.
- How do I create a salon brief?
- Open a saved look and choose the salon brief option. Glowfy turns your chosen style into a clear summary you can show or send to your stylist.
- Can I compare several looks?
- Yes. Save the looks you like and open the compare view to review your options side by side before deciding.
Account and access
- How do I restore a purchase?
- Open the app settings and choose the restore purchase option while signed in to the same app store account you originally used.
- How do I manage my subscription?
- Subscriptions are managed in your device's app store account settings, where you can review, change, or cancel your plan.
- What should I do if a feature is unavailable?
- Check that you have the latest version of the app and a stable connection. If it persists, send us a message below with your device and what you were trying to do.
Contact
Send us a message
Tell us what you were trying to do and we'll get back to you at the email address you provide. Please don't include sensitive personal details in your message.
support@glowfy.app